Common Questions
Your questions, answered
These FAQs cover how TychoCare™ works, what it measures, and how it supports both individuals and responder teams.
What is TychoCare?
TychoCare is a discreet home‑monitoring system that helps responders understand daily routines and identify changes that may indicate risk.
Does TychoCare™ use cameras?
Currently No. TychoCare uses non‑intrusive activity sensors that detect movement, not images or audio. This protects privacy while still providing meaningful insights. Cameras may be considered in relation to the specific needs of a given client. But this would only be provided with the express permissions of the client or their representative.
What kind of data does TychoCare collect?
The system collects the vital signs of a client (for example, their heart rate). It monitors whether they have fallen or requested asssistance. It also collects simple activity information such as movement patterns and room usage. It may collect environmental data asssociated with their living conditions such as the temperature and humidity of their rooms. It does not collect personal audio, video or detailed behavioural data.
Who can see the data?
Only authorised relatives, responder teams and service coordinators can access TychoCare insights. Access is logged and monitored for security.
How does TychoCare™ help responders?
Responders receive clear alerts and summaries that highlight wellbeing issues, or changes in routine, helping them prioritise visits and support individuals more effectively.
How long does installation take?
Most homes can be fully installed and provisioned in under an hour using the TychoCare Provisioning App.
What happens if a sensor stops working?
The system notifies responders if a sensor goes offline. Troubleshooting steps are available in the Troubleshooting Guide →.
Is TychoCare™ suitable for all home layouts?
Yes — Hubs and sensors can be placed flexibly to suit different layouts. For guidance, see the Sensor Placement Guide →.
How quickly does the system learn routines?
TychoCare™ begins learning immediately, with meaningful patterns typically emerging within the first week of use.
Who do I contact for support?
Our support team is available at support@tychosystems.com.